An Oracle B2C Service 2025 Implementation Professional certification is designed for Service Implementers and Administrators who configure, administer, and use the B2C Service Products and Services. Individuals who earn this certification are skilled at and are capable of creating queues and assignments, implementing automation and customization of user interfaces, custom objects and business processes, setting up processes between Customers and Agents, and creating Reports for analytics.
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An Oracle B2C Service 2025 Implementation Professional certification is designed for Service Implementers and Administrators who configure, administer, and use the B2C Service Products and Services. Individuals who earn this certification are skilled at and are capable of creating queues and assignments, implementing automation and customization of user interfaces, custom objects and business processes, setting up processes between Customers and Agents, and creating Reports for analytics.
The Oracle B2C Service 2025 Implementation Professional (certification code 1Z0-1138-24 or 25) certification exam is designed for professionals who want to have the ability to implement Oracle B2C Service solutions. The exam covers several core topics, including: how to implement B2C Service products and services, set up and configure the core functions and user access of the service console, configure the user interface and agent processes, design and build the interaction process between customers and agents, use reporting tools for data analysis, set up console extensions (such as Add-ins), and modify the data model through custom objects and fields. The exam also requires candidates to understand how to use report design tools to create reports and dashboards, and how to adjust custom objects according to business needs to support process automation and data presentation. Overall, the purpose of this certification is to verify whether the candidate has the ability to successfully deploy, expand, and manage Oracle B2C Service in real business scenarios. This certification is suitable for consultants, implementation specialists, or system administrators who are engaged in the design, configuration, and delivery of cloud customer service solutions.
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