PeopleCert ITIL v4 Practitioner (ITIL v4 Practitioner Service Configuration Management) Exam Overview

ITIL 4 Practitioner: Service Configuration Management validates professionals' ability to maintain accurate service configuration data across the IT lifecycle. This practice-focused qualification teaches how to establish and control configuration items, manage the Configuration Management Database, and support effective service delivery.

Ideal for IT service managers and configuration specialists, it enhances visibility of service assets while reducing risks from configuration errors. The certification builds on ITIL 4's SVS framework, emphasizing Agile and DevOps integration. With its practical approach, learners can quickly apply configuration management best practices in real-world scenarios.

Exam Code:
ITIL v4 Practitioner
Exam Format:
Multiple choice
Passing Score:
65%
Number of Questions:
20 questions
Duration:
30 minutes
Key benefit:
optimise configuration management

Exam Requirements:

ITIL 4 Foundation certification is a prerequisite for ITIL 4 Practitioner certification.

Some knowledge you should know about certification exam

1.Is the certification still worth pursuing in 2025?

Yes, it remains valuable. As organizations increasingly rely on complex IT ecosystems and digital transformation, effective service configuration management is critical for optimizing asset visibility, minimizing risks, and ensuring compliance. This certification validates skills in managing configuration items, aligning IT infrastructure with business needs, and supporting incident/problem resolution—core to ITIL 4's framework. It enhances career prospects in roles like IT operations manager, DevOps engineer, or service desk lead, where precision in configuration and change management is essential. While tools evolve, the certification's focus on foundational principles of stability, scalability, and strategic alignment ensures its relevance for professionals aiming to excel in modern IT service environments.

2.What skills will you acquire during the preparation for the certification?

Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.

Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.

Learn to establish, analyze, monitor, and improve links between the organization and its stakeholders at strategic and tactical levels.

3.What topics are covered in the ITIL 4 Practitioner: Service Configuration Management exam?

The ITIL 4 Practitioner: Service Configuration Management exam assesses knowledge in several key areas:

  • Planning service configuration management activities (20-25%)
  • Implementing service configuration management procedures (30-35%)
  • Controlling and maintaining the configuration management system (20-25%)
  • Evaluating and reporting on service configuration management (20-25%)

4.How to pass ITIL 4 Practitioner: Service Configuration Management and get certified on the first try?

Achieving the ITIL 4 Practitioner: Service Configuration Management certification requires successfully passing the exam, which evaluates your proficiency in essential service configuration management topics. Due to its thorough scope, it is important to dedicate adequate time to study the exam material. SPOTO provides comprehensive ITIL 4 Practitioner dumps, which include detailed study guides and genuine online practice exams. Participating in these practice exams is crucial for gaining an understanding of the exam format and the potential topics covered. These practice tests not only help you become familiar with the exam structure but also significantly enhance your overall preparation. They serve as effective tools for identifying your strengths and areas that require further focus, allowing you to concentrate your efforts where they are most needed.

PeopleCert ITIL v4 Practitioner: Service Configuration Management Exams Service

SPOTO is a great solution for those who have limited preparation time and are preparing for the Oracle OCI 2025 Architect Associate. We provide a fast-track service to help you succeed. The service includes selected professional learning materials, real exam simulations, and personalized instructor support. You can take advantage of professional guidance services and optional remote assistance to avoid confusion during the learning process and improve preparation efficiency and exam pass rate.

Some knowledge you should know about certification exam

1.Regarding Certification Renewal / Recertification

To maintain your certification, periodic recertification is required. Typically, ITIL certifications are valid for three years unless stated otherwise. Recertification involves retaking and passing the exam within a specified timeframe. The recertification process can commence 60 days before the expiration of your current certification.

2.How do I receive ITIL 4 Practitioner exam questions after purchase?

Upon completing your purchase, you will receive the ITIL 4 Practitioner: Service Configuration Management exam questions via SPOTO dumps. Our sales team will deliver the dump questions to you within 30 minutes of your payment. Additionally, SPOTO will provide necessary training materials and study plans to ensure your success in passing the exam.

3.What should I do if I fail the ITIL 4 Practitioner: Service Configuration Management certification exam?

Don't panic. First, review the exam feedback to identify weak areas. Revisit official study materials like the ITIL 4 Practitioner: Service Configuration Management guide and practice with mock tests. Join study groups or forums for peer insights. Consider retaking the exam after 2–4 weeks of focused review. Some providers offer discounted retakes. Stay positive—failure often highlights specific gaps to strengthen your understanding. Ensure you align answers with real-world scenarios, as the exam emphasizes practical application. Persistence and targeted revision will improve your chances of success next time.