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PeopleCert ITIL v4 Practitioner (ITIL v4 Practitioner Service Level Management) Exam Overview

ITIL 4 Practitioner: Service Level Management is a specialized certification that equips professionals with best practices for defining, negotiating, and managing service level agreements (SLAs) within IT service delivery. This 2025-updated qualification focuses on aligning business needs with IT services through effective SLM processes.

With concise exam content requiring minimal study time and high pass rates, it's ideal for IT managers and service designers seeking to optimize service performance and customer satisfaction. SPOTO's updated exam dumps ensure quick mastery of key SLM concepts for guaranteed certification success.

Exam Code:
ITIL v4 Practitioner
Exam Format:
Multiple choice
Passing Score:
65%
Number of Questions:
20 questions
Duration:
30 minutes
Key benefit:
enhanced service quality

Exam Requirements:

ITIL 4 Foundation certification is a prerequisite for ITIL 4 Practitioner certification.

Some knowledge you should know about certification exam

1.Is the certification still worth pursuing in 2025?

Yes, the ITIL 4 Practitioner: Service Level Management certification remains valuable in 2025. As organizations increasingly prioritize customer-centric service delivery and operational efficiency, SLM's focus on aligning IT services with business needs, measuring performance, and managing stakeholder expectations stays critical. The certification is especially relevant in industries like finance, healthcare, and telecommunications, where service reliability and compliance are non-negotiable. ITIL 4's integration with DevOps, Agile, and digital transformation frameworks also ensures its relevance in hybrid/cloud environments. For roles such as Service Level Manager, ITSM Consultant, or Operations Lead, the credential demonstrates expertise in designing and optimizing service level agreements, a skill set that complements modern tools. While niche tech roles may favor tool-specific certifications, SLM's emphasis on strategic service value makes it a strong asset for career growth in ITSM.

2.What skills will you acquire during the preparation for the certification?

Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.

Learn to align organizational practices and services with evolving business needs by continuously improving products, services, and management practices.

Learn to establish, analyze, monitor, and improve links between the organization and its stakeholders at strategic and tactical levels.

3.What topics are covered in the ITIL 4 Practitioner Service Level Management exam?

The exam encompasses several critical areas, distributed as follows:
Service Level Agreement (SLA) Design (25-30%)
Service Monitoring and Reporting (20-25%)
Customer and User Satisfaction (20-25%)
Service Level Management Processes (20-25%)
Continuous Improvement (10-15%)

 

PeopleCert ITIL v4 Practitioner: Service Level Management Exams Service

SPOTO is a great solution for those who have limited preparation time and are preparing for the Oracle OCI 2025 Architect Associate. We provide a fast-track service to help you succeed. The service includes selected professional learning materials, real exam simulations, and personalized instructor support. You can take advantage of professional guidance services and optional remote assistance to avoid confusion during the learning process and improve preparation efficiency and exam pass rate.

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Some knowledge you should know about certification exam

1.How to Pass the ITIL 4 Practitioner Service Level Management Exam and Get Certified on the First Try

Achieving the ITIL 4 Practitioner Service Level Management certification requires passing the exam, which tests your knowledge of key topics. Given the comprehensive nature of the exam, dedicating ample time to study is crucial. SPOTO provides exam dumps that include detailed study guides and real online practice exams. Engaging in these practice exams is essential for understanding the question format and potential topics that may appear on the exam. Participating in these practice tests not only helps you become familiar with the exam structure but also significantly enhances your preparation efforts. These practice exams are invaluable for identifying both strengths and areas needing improvement, allowing you to concentrate on those areas that require more focus.

2.Regarding Certification Renewal / Recertification

Maintaining your certification status necessitates recertification. Unless specified otherwise, ITIL certifications are valid for three years. Recertification involves retaking and passing the exam within a designated period. You can commence the recertification process 60 days before your current certification expires.

3.Can I Get Special Discounts?

To access special discounts, you need to communicate with our sales team. SPOTO periodically offers product discounts, and if you purchase multiple exams, you will qualify for a discounted rate. Contact our sales team to learn about current promotions and special offers.