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PeopleCert ITIL v4 Specialist (ITIL v4 Specialist: Drive Stakeholder Value) Exam Overview

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification focuses on managing customer journeys, fostering strong stakeholder relationships, and delivering value-driven IT services. It covers key practices like service level management, customer engagement, and effective communication strategies. This certification is ideal for IT professionals aiming to enhance customer satisfaction and optimize service delivery.

SPOTO's ITIL 4 DSV exam dumps provide highly accurate, updated questions, ensuring fast preparation and a high pass rate. With concise, real exam material, you can pass efficiently—saving time and effort.  Ideal for first-attempt success!

Exam Code:
ITIL 4 DSV
Exam Format:
Multiple choice
Passing Score:
70%
Number of Questions:
40 questions
Duration:
90 minutes
Key benefit:
Helps optimise digital and IT services

Exam Requirements:

ITIL 4 Foundation certification is a prerequisite for this Specialist certification.

Some knowledge you should know about certification exam

1.What topics are covered in the ITIL 4 Specialist: Drive Stakeholder Value exam?

The ITIL 4 DSV exam covers the following areas:

  • Understanding customer and stakeholder needs (20%)
  • Managing customer journeys (20%)
  • Managing demand and building a value proposition (15%)
  • Managing stakeholder relationships (15%)
  • Shaping customer expectations (15%)
  • Aligning and realigning expectations and agreeing on service outcomes (15%)

2.What will you learn during the preparation for the certification?

  • Understanding Stakeholder Needs And Expectations
  • Customer Experience Management
  • Service Relationships
  • Value Co-creation
  • Service Level Management
  • Service Metrics And KPIs
  • Customer Journey Mapping
  • Service Improvement
  • Communication And Collaboration

3.How to Pass ITIL 4 DSV on the First Try?

To earn the ITIL 4 Specialist: Drive Stakeholder Value certification, you must pass the ITIL 4 DSV exam, which tests your knowledge of essential DSV topics. SPOTO provides ITIL 4 DSV dumps that include detailed study guides and real online practice exams. Engaging in practice exams is essential for understanding the question format and potential topics that may appear on the exam. Participating in these practice tests not only helps you get familiar with the exam structure but also significantly enhances your preparation efforts. Visit our website to quickly and easily access SPOTO ITIL 4 DSV exam dumps. Fill out the registration form, submit it, and pay the specified fee. Within 30 minutes after sending the payment, we will send the exam dump and login details to your email.

PeopleCert ITIL v4 Specialist: Drive Stakeholder Value Exams Service

SPOTO is a great solution for those who have limited preparation time and are preparing for the Oracle OCI 2025 Architect Associate. We provide a fast-track service to help you succeed. The service includes selected professional learning materials, real exam simulations, and personalized instructor support. You can take advantage of professional guidance services and optional remote assistance to avoid confusion during the learning process and improve preparation efficiency and exam pass rate.

Get PeopleCert ITIL v4 Specialist: Drive Stakeholder Value Exams Service

Some knowledge you should know about certification exam

1.What is the service period of SPOTO ITIL 4 DSV dumps?

The service period is 7 days. SPOTO dumps contain a small but accurate number of exam questions, so you can focus on the most relevant exam questions and answers. If the question bank service period expires, you will need to pay to renew.

2.What should I do if I fail the exam?

 Don't lose heart. Start by analyzing the exam feedback to pinpoint gaps, such as stakeholder engagement strategies, value co-creation, or alignment with business objectives. Revisit the official study materials, focusing on case studies that illustrate how to map IT services to stakeholder needs. Use mock exams to practice applying concepts like the Service Value System and stakeholder journey mapping. Join professional communities to discuss real-world challenges in driving value. Allocate 2–4 weeks for targeted revision, emphasizing why stakeholder-centric approaches matter in ITSM. Check for retake discounts and approach the next exam with a focus on linking answers to practical business outcomes, not just theory. Persistent, strategic learning will strengthen both your understanding and performance.

3.How to maintain the qualification after obtaining the certification?

 To maintain the certification, earn 20 ITIL Continual Professional Development (CPD) credits annually (60 credits over three years). Eligible activities include:

  • Taking advanced ITIL courses.
  • Participating in ITSM conferences, webinars, or workshops focused on stakeholder engagement.
  • Contributing to industry publications, mentoring peers, or leading projects that demonstrate stakeholder value strategies.
  • Documenting how you've applied ITIL principles to enhance stakeholder relationships in your organization.