Whether you’ve opted for ITIL class or have chosen the self-study route, try these tips and tricks to boost your confidence as well as your score. While, if you are looking for some good courses, you should check out the IT Certification Courses offered by the SPOTO Club.
Tip 1: Practice Makes You Perfect
Take at least one of the official sample exams, and then continue reading the Answer Rationales. If you’ve taken a class through an Accredited Training Provider, you would be given at least one sample exam.
Tip 2: Read Carefully
When the commencement of the exam, slow down as well as read each question and all possible answers carefully. It’s very easy to miss a question if you would have skimmed it instead of taking the time to read it thoroughly.
Tip 3: Think ITIL
Give the ITIL-based answer, not the answer that would be the best fitting for how your organization would be operating. You’re being tested on how well you understand the ITIL processes, functions, roles, tools, as well as general concepts as presented in the five ITIL books.
Tip 4: Know Your Keywords
Certain ITIL concepts are going to have keywords, which would be loosely associated with them. Learning these keywords could point you in the right direction when appearing in the exam, and in your own practice, too
Tip 5: Avoid Legalese and Use Measurable Targets
Your SLAs should avoid legalese. SLAs which are written in complicated legalese won’t be read, which means that they wouldn’t be followed. SLAs should be written in clear, concise, and simple language but they are also required to be complete. Leave no wiggle-room or ambiguity in your SLAs.
Tip 6: Deliver Value
Everything must deliver value.
- See that all processes are delivering value to the customer or stakeholder.
- See that all services are delivering value to a customer. If a service is considered to be no longer delivering value, it would be probably the best to retire that service.
Tip 7: STAMP Your Service Design
In the Service Design phase, we would be learning about the Five Aspects of Service Design, which would be describing the five main “things” to be designed in the Service Design phase. You could use the acronym “STAMP”:
- S – Designing the Service Solutions
- T – Designing Service Management systems and Tools.
- A – Designing technology Architectures and management systems.
- M – Designing the Measurement systems, methods, and metrics.
- P – Designing the Processes needed.
Tip 8: Don’t Get Confused with Service Portfolio and Service Catalogue
Along with the Service Pipeline as well as the Retired Services, the Service Catalogue is also considered to be part of the larger Service Portfolio. The Service Catalogue would be containing current operational services and those services that would be just about ready to be launched into production for operational running. The Service Catalogue would be maintained by a person/role called the Service Catalogue Manager.
Tip 9: Know Your Business Value
Your ITIL instructor might have explained how each phase of the lifecycle, as well as certain key processes, which would be providing value to the business. If not, refer to the ITIL books as well as take some time to review it.
Tip 10: Connect Each Process with Its Book/Phase
You would be required to remember which processes are covered in which book/phase:
- Service Strategy.
- Service Design.
- Service Transition.
- Service Operation.
- Continual Service Improvement.
So, if you wish to have the ITIL V4 Certification in a single attempt, check out the prep courses, offered by the SPOTO Club to achieve desired results.