Search for:
  • Home
  • Cisco
    • CCNA
      • CCNA Devnet
      • CCNA Cyber Ops
      • CCNA Other
    • CCNP/CCIE
      • CCNP Enterprise(Wireless)
        • Core Exams
        • Concentration Exams
      • CCNP Service Provider
        • Core Exams
        • Concentration Exams
      • CCNP Data Center
        • Core Exams
        • Concentration Exams
      • CCNP Security
        • Core Exams
        • Concentration Exams
      • CCNP Collaboration
        • Core Exams
        • Concentration Exams
      • CCNP DEVNet
        • Core Exams
        • Concentration Exams
      • CCNP Design
    • Other
  • CCIE Lab
    • CCIE EI Lab
    • CCIE DC Lab
    • CCIE Security Lab
    • CCIE Training
      • CCIE Enterprise Infrastructure Training
  • PMI
    • PMP
    • ACP
    • RMP
    • PgMP
    • PBA
  • ISACA
    • CISM
    • CISA
  • AWS
  • Microsoft
  • Others
    • GCIH
    • Palo Alto
    • Huawei
    • CompTIA
    • Oracle
    • Fortinet
    • Aruba
    • Python
    • CEHV10
    • VMware
  • News

Sign In

Lost your password?

Not a member yet? Sign Up
  • phone +86 18344981205
  • email support@spoto.net
Home
  • Home
  • Cisco
    • CCNA
      • CCNA Devnet
      • CCNA Cyber Ops
      • CCNA Other
    • CCNP/CCIE
      • CCNP Enterprise(Wireless)
        • Core Exams
        • Concentration Exams
      • CCNP Service Provider
        • Core Exams
        • Concentration Exams
      • CCNP Data Center
        • Core Exams
        • Concentration Exams
      • CCNP Security
        • Core Exams
        • Concentration Exams
      • CCNP Collaboration
        • Core Exams
        • Concentration Exams
      • CCNP DEVNet
        • Core Exams
        • Concentration Exams
      • CCNP Design
    • Other
  • CCIE Lab
    • CCIE EI Lab
    • CCIE DC Lab
    • CCIE Security Lab
    • CCIE Training
      • CCIE Enterprise Infrastructure Training
  • PMI
    • PMP
    • ACP
    • RMP
    • PgMP
    • PBA
  • ISACA
    • CISM
    • CISA
  • AWS
  • Microsoft
  • Others
    • GCIH
    • Palo Alto
    • Huawei
    • CompTIA
    • Oracle
    • Fortinet
    • Aruba
    • Python
    • CEHV10
    • VMware
  • News
perm_identity Get Started

Blog

Home > News > ITIL V4 > Top 10 Tips to Pass the ITIL V4 Certification Exam

Top 10 Tips to Pass the ITIL V4 Certification Exam

access_time2019-11-19
perm_identity Posted by spoto
folder_open ITIL V4

Whether you’ve opted for ITIL class or have chosen the self-study route, try these tips and tricks to boost your confidence as well as your score. While, if you are looking for some good courses, you should check out the IT Certification Courses offered by the SPOTO Club.

Tip 1: Practice Makes You Perfect

Take at least one of the official sample exams, and then continue reading the Answer Rationales. If you’ve taken a class through an Accredited Training Provider, you would be given at least one sample exam.

Tip 2: Read Carefully

When the commencement of the exam, slow down as well as read each question and all possible answers carefully. It’s very easy to miss a question if you would have skimmed it instead of taking the time to read it thoroughly.

Tip 3: Think ITIL

Give the ITIL-based answer, not the answer that would be the best fitting for how your organization would be operating. You’re being tested on how well you understand the ITIL processes, functions, roles, tools, as well as general concepts as presented in the five ITIL books.

Tip 4: Know Your Keywords

Certain ITIL concepts are going to have keywords, which would be loosely associated with them. Learning these keywords could point you in the right direction when appearing in the exam, and in your own practice, too

 Tip 5: Avoid Legalese and Use Measurable Targets

Your SLAs should avoid legalese. SLAs which are written in complicated legalese won’t be read, which means that they wouldn’t be followed. SLAs should be written in clear, concise, and simple language but they are also required to be complete. Leave no wiggle-room or ambiguity in your SLAs.

Tip 6: Deliver Value

Everything must deliver value.

  • See that all processes are delivering value to the customer or stakeholder.
  • See that all services are delivering value to a customer. If a service is considered to be no longer delivering value, it would be probably the best to retire that service.

Tip 7: STAMP Your Service Design

In the Service Design phase, we would be learning about the Five Aspects of Service Design, which would be describing the five main “things” to be designed in the Service Design phase. You could use the acronym “STAMP”:

  • S – Designing the Service Solutions
  • T – Designing Service Management systems and Tools.
  • A – Designing technology Architectures and management systems.
  • M – Designing the Measurement systems, methods, and metrics.
  • P – Designing the Processes needed.

Tip 8: Don’t Get Confused with Service Portfolio and Service Catalogue

Along with the Service Pipeline as well as the Retired Services, the Service Catalogue is also considered to be part of the larger Service Portfolio. The Service Catalogue would be containing current operational services and those services that would be just about ready to be launched into production for operational running. The Service Catalogue would be maintained by a person/role called the Service Catalogue Manager.

Tip 9: Know Your Business Value

Your ITIL instructor might have explained how each phase of the lifecycle, as well as certain key processes, which would be providing value to the business. If not, refer to the ITIL books as well as take some time to review it.

Tip 10: Connect Each Process with Its Book/Phase

You would be required to remember which processes are covered in which book/phase:

  • Service Strategy.
  • Service Design.
  • Service Transition.
  • Service Operation.
  • Continual Service Improvement.

 

So, if you wish to have the ITIL V4 Certification in a single attempt, check out the prep courses, offered by the SPOTO Club to achieve desired results.

Post Views: 778
Tags: ITIL V4 certification examSPOTO itil v4 certification exam practices
Newer What the Advantages of Getting the ITIL v4 Certification?
Older How to Pass the CEHV10 Exam in the FirstTry?

Leave a Reply Cancel reply

Cisco Course

Latest Passing Reports

2.18-HPE6-A70
2.18-HPE6-A70
2.15-nse4
2.15-nse4
2.19-200-301
2.19-200-301
pmp
pmp
CCIEf Lab Exam
Categories
  • ACP
  • Aruba
  • AWS
  • CCIE
  • CCIE Lab
  • CCNA
  • CCNP
  • CEH v10
  • Check Point
  • CISA
  • Cisco
  • CISM
  • CISSP
  • CompTIA
  • COVID-19 News
  • F5
  • Fortinet
  • Free Study Materials
  • Huawei
  • ISACA
  • ISC
  • ITIL V4
  • Juniper
  • Linux
  • Microsoft
  • NOKIA
  • Oracle
  • OTHER
  • PCCSA
  • PCNSA
  • PCNSE
  • PgMP
  • PMI
  • PMP
  • python
  • Redhat
  • RMP
  • SPOTO News
  • VMware
  • 中文战报
Recent Posts
  • How much do AWS jobs pay?
  • How long would it take to learn CompTIA A+?
  • What Is CISA Exam?
  • Can you pass PMP without studying?
  • Can I learn AWS on my own?
Recent Comments
  • derry on CCNA RS 200-125 Cisco Certified Network Associate Exam
  • Felicia on CCIE Routing and Switching V5.0 Lab Exam
  • Abed Kamukwema on Microsoft Certifications 70-741 MCSA Networking with Windows Server 2016 Exam
  • Rumesh Dushmantha on How Do I Verify a Cisco Certification?
  • Felix Kessy on CISA Certified Information Systems Auditor Exam
Tags
AWS Certification exam AWS certification exam dumps AWS Exam dumps AWS exam questions and answers AWS practice exam AWS Practice Tests AWS sample questions CCIE Certification exam ccie certification exam dumps ccna 200-301 exam dumps CCNA Certification exam dumps CCNA exam dumps CCNA Exam questions and answers CCNA practice exam CCNA practice tests CCNP exam dumps cisa exam dumps CISA exam questions and answers CISA practice tests Cisco certification cisco certification exam dumps cisco exam dumps Cisco exam questions and answers CISM exam dumps CISM Practice Tests CISSP answers and questions CISSP Certification exam cissp certification exam dumps cissp certification exam practices Cissp exam dumps Microsoft exam dumps pmp certification PMP certification exam dumps pmp exam PMP exam answers and questions pmp exam dumps PMP exam practice tests PMP Exam questions and answers PMP practice exam PMP practice exams PMP practice tests PMP sample questions SPOTO IT Training SPOTO pass news 思博ccie认证

SPOTO CLUB IT Certifications Dumps LOGO

SPOTO, founded in 2003, focus on online IT certification training for 17 years. SPOTO stands for Service, Professional, Outstanding, Teamwork and Obtain.

  • location_on
    Fuzhou, FuJian, China
  • phone_android
    +86 18344981205
Quick Links
  • CCIE Lab
  • Cisco Certifications
  • CCNA
  • CCNP
  • CCIE
  • CCDE
  • AWS
Newsletter

Don’t miss anything, sign up now and keep informed about our company.


User Links
Login | Register | News | Events | About Us | Contact Privacy
© 2021 Home. All rights reserved
keyboard_arrow_up

New 2020 Cisco CCNA CCNP Exam Dumps Are Available Now