1. How long is my service period? 

Our standard service period of CCIE Collaboration lab is 3 months. 

2. How many remote rack hours are included? 

Up to 180 hours within your service period. You can purchase additional hours at USD$ 300 per 40 hours within your service period. Please contact our tutor (service@spoto.net ) for extension. 

3. What happens if the exam becomes unstable? 

We make sure you will receive updated information and materials as soon as we learned any changes to the exam. In case we learned any major changes happened during your service period, your remaining service period will be calculated from the date we learned the exam becomes stable again. 

4. How to use remote rack?

you use the software of CRT to login. We have a tutorial to show you how to use. there is no requirement for PC performance when remote access rack. You can schedule your practice time on our schedule system, it is 4 hours per session. you can schedule practice time of next week on Friday. 

5. How to open workbook and solution？ 

All of the workbook and solution are encrypted documents，it only allow one pc to open it. We will send a guide to tell you how to open the workbook and solution. It support windows operating system and Mac operating system